Food & Beverage

AI-powered Strategic Intelligence for leaders in Retail

From shifting consumer demand to rapid product cycles, retail moves too fast for static reports and reactive tools. Trendtracker gives you continuous foresight — so you see what’s next, not just what’s trending.

Retail Media
664
%
7.5
What's happening globally?

Retailers are turning their digital and physical spaces into powerful advertising platforms. By using shopper data and AI-driven targeting, retail media delivers highly personalized campaigns, making it one of the fastest-growing revenue streams in the sector.

What does this mean for the industry?

Retail media is shifting retailers from being just sellers of products to becoming owners of consumer attention. This creates new revenue channels, strengthens loyalty, and improves margins at a time when traditional retail models are under pressure. At the same time, it demands investment in data, compliance with privacy standards, and new capabilities in digital marketing.

What are the key strategic actions?

Retailers can capture the opportunity by expanding their retail media networks, integrating loyalty programs with advertising platforms, and partnering with brands for co-created campaigns. Building capabilities in AI-driven targeting and real-time analytics will maximize performance, while aligning with consumer expectations for personalization and trust.

Livestream Commerce
525
%
4.5
What's happening globally?

Livestream commerce is turning shopping into entertainment, blending social media, influencers, and real-time purchasing. Platforms like TikTok, Alibaba, and Walmart are leading the charge, making interactive shopping a fast-growing trend across markets.

What does this mean for the industry?

Livestream commerce shifts retail from transactional to experiential. It drives higher conversion rates, speeds up inventory turnover, and opens new revenue streams by reaching younger and digitally native consumers. At the same time, it requires retailers to build new skills, manage influencer partnerships, and address challenges around trust and sustainability.

What are the key strategic actions?

Retailers can harness livestream commerce by investing in AI-powered video shopping, training teams to host or support live events, and integrating real-time analytics to optimize sales. Strategic partnerships with influencers and platforms will help expand reach, while embedding livestreaming into omnichannel strategies ensures it supports both growth and customer loyalty.

Supply Chain Transparency
317
%
4.2
What's happening globally?

Retailers are moving fast to make supply chains visible end to end. Blockchain is being adopted for tamper-proof traceability, while AI and IoT provide real-time item-level visibility. Consumers are asking for proof of origin and ethics, and regulators are tightening rules on sustainability and product integrity. QR-enabled packaging and digital product passports are becoming common ways to communicate that story.

What does this mean for the industry?

Transparency is now a competitive differentiator as much as a compliance requirement. Retailers that can verify sourcing and product authenticity win trust and loyalty, reduce fraud, and react faster to disruption. Better visibility improves demand forecasting, inventory accuracy, and on-shelf availability, which lowers costs and lifts service levels across channels.

What are the key strategic actions?

Start by mapping critical products and suppliers, then deploy track-and-trace technology where the risk and value are highest. Use AI analytics to turn visibility data into actions in planning, replenishment, and logistics. Bring the consumer into the loop with scannable packaging that shows origin, certifications, and carbon or welfare data. Align compliance reporting with the same data backbone so sustainability claims are consistent, auditable, and ready for regulators and partners.

Problems

Before Trendtracker, retail leaders struggled with:

1

Time-consuming trend discovery

Teams spend countless hours searching keywords, scanning reports, and piecing together fragmented sources — slowing response to fast-moving markets.
2

Static reports that age too quickly

Trend decks and quarterly reports go stale before they’re even shared, leaving leaders without a way to track how trends actually evolve.
3

Reactive insights only

Social listening shows what’s popular today, but not what’s gaining momentum. Retailers lack foresight into the signals that point to tomorrow’s opportunities.

Our solution

A solution tailored to the retail industry

Retail leaders use Trendtracker to move beyond fragmented insights and static reports. Our platform surfaces emerging signals, connects them to consumer and market shifts, and translates foresight into strategic actions that protect margins and unlock growth.
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Anticipate major shifts early

From consumer demand to regulatory change, see which forces are accelerating before they hit your bottom line.

AI Analyst built for decisions

Get risk vs. opportunity guidance tailored to portfolio planning, growth bets, and risk mitigation.

Foresight across markets and categories

One platform to align global teams on emerging signals in supply chains, product categories, and consumer behavior.

Key benefits

Turn foresight into action from day one

Most strategists say they finally stopped drowning in reports. Imagine starting there.

1

Smarter product bets

Focus R&D and merchandising on the categories with real long-term demand — not just short-term hype.
2

Assortment that meets demand

Anticipate shifts in consumer preferences so shelves, online and offline, reflect what people actually buy.
3

Stronger brand positioning

Track evolving consumer values — from sustainability to lifestyle shifts — and align your brand before competitors do.

Success stories

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Retail moves fast. With Trendtracker, you’ll always have foresight that keeps you ahead — clear, actionable, and ready to use from day one.

Retail industry trends 2025 and beyond

Retail is entering a new era shaped by technology, shifting consumer values, and fragile supply chains. Customers expect hyper-personalized experiences, sustainable choices, and seamless digital-physical journeys. At the same time, retailers must navigate inflation, labor shortages, and rising competition from digital-first platforms. The companies that thrive will blend resilience with reinvention, turning disruption into opportunity.

Next-Gen Consumer Experience

Consumers are demanding experiences that go beyond transactions. Retailers are investing in personalization, immersive shopping, and loyalty ecosystems to meet rising expectations. Technology is becoming the bridge between brand storytelling and customer engagement.

Hyper-personalization powered by AI

Today’s landscape

Retailers are using AI to analyze customer data and predict preferences. Personalized recommendations, promotions, and dynamic pricing are improving conversion rates.

The road ahead

Consumers will expect personalization at every touchpoint, from online browsing to in-store experiences. Privacy and trust will be central to adoption.

PESTLE: Technological, Social, Legal

Horizon: Near- to mid-term (0–5y)

Strategic action: Invest in explainable AI tools, secure customer consent, and integrate personalization across digital and physical channels.

Immersive retail experiences

Today’s landscape

Augmented reality, virtual try-ons, and experiential stores are reshaping how people shop. These tools are attracting younger, digital-native consumers.

The road ahead

Immersive experiences will evolve from novelty to expectation, especially in fashion, furniture, and beauty. Retailers who fail to offer them risk losing engagement.

PESTLE: Technological, Social, Economic

Horizon: Mid-term (3–7y)

Strategic action: Experiment with AR/VR pilots, partner with tech providers, and blend entertainment with commerce to drive loyalty.

Loyalty ecosystems becoming super-apps

Today’s landscape

Loyalty programs are expanding beyond discounts into ecosystems that integrate payments, services, and lifestyle perks. Super-apps in Asia are leading the way.

The road ahead

Expect loyalty ecosystems to become a battleground, as retailers, banks, and tech platforms compete for consumer attention.

PESTLE: Economic, Technological, Social

Horizon: Mid- to long-term (5–10y)

Strategic action: Design loyalty ecosystems that integrate payments, sustainability tracking, and cross-partner perks to lock in customer relationships.

Rising trends
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Natural Disaster
1400
%
4.8
Past year
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What is happening globally?
  • The rising frequency and severity of natural disasters are compelling insurers to innovate in risk management and collaboration. Insurers are increasingly adopting data-driven approaches and integrating advanced technologies like AI to enhance prediction, underwriting, and claims management for improved resilience and cost management.
  • Natural disasters are driving the adoption of parametric insurance and catastrophe bonds to mitigate associated financial risks. These tools are being embraced globally to create a more resilient insurance market and to bridge protection gaps through innovative funding mechanisms.
  • Emerging public-private partnerships, especially in developing regions, are creating robust frameworks to enhance resilience to natural disasters through cooperative efforts. This approach aims to manage risks more effectively and ensure the availability of emergency services during catastrophic events.
  • Catastrophe modeling is evolving with the integration of large language models (LLMs), enabling insurers to leverage unstructured data for more dynamic risk assessments. This transformation is critical in anticipating climate-related risks and refining risk management strategies.
  • The financial strain from natural disasters is increasingly challenging the resilience of the insurance industry, compelling insurers to reevaluate traditional underwriting models and pricing strategies to sustain amid escalating payout demands.
  • Global efforts to close the insurance protection gap are intensifying. Insurers, regulators, and governments worldwide are experimenting with innovative solutions like regional risk pools and flexible disaster protection programs to enhance coverage amidst growing disaster risks.

What is happening in the industry?

What are some emerging use cases of this trend?

What is the impact of this on our industry?
  • The increasing frequency and severity of natural disasters are leading to greater insured losses and driving up costs for policyholders as insurers raise premiums to cover these risks. This places a financial strain on both individual and business policyholders who have to deal with escalating insurance costs while relying on insurers for claims payments after disasters occur. As a result, insurers are under pressure to enhance their claim-processing capabilities to prevent customer attrition and maintain trust and customer satisfaction, especially in the aftermath of disasters.
  • Regulatory bodies are increasingly involved in ensuring that insurance companies maintain adequate solvency to handle high volumes of claims due to natural disasters. This could lead to stricter regulations around capital reserves and greater scrutiny of insurers' risk management practices, compelling insurers to enhance their underwriting processes and ensure compliance to avoid penalties and maintain operational licenses.
  • Insurance investors and shareholders face growing pressures as increased disaster-related claims can decrease profitability, prompting insurers to seek reinsurance and innovative financial products like catastrophe bonds to manage risks more effectively. Successful adaptation and risk management could improve investor confidence and provide more stable returns.
  • The role of Reinsurers grows more crucial as primary insurers seek partnerships to mitigate the financial burden of large catastrophe claims. As a result, reinsurers might see demand for their services increase, which can lead to recalibrations of existing agreements, new partnerships, and more dynamic pricing models to accommodate heightened risk landscapes.
  • Economically, the volatility caused by natural disasters affects the investment strategies of insurers as they navigate fluctuating interest rates and the need for liquidity during high-claim periods. This influences insurers’ financial strategies, necessitating diversified and resilient investments to withstand claims surges while maintaining profitability and growth.
  • Socially, demographic changes such as urbanization, increase vulnerability to natural disasters, leading to higher claims and influencing the types of insurance products offered. Insurers could focus on developing products that cater to urban residents, such as renters insurance and supplemental disaster coverage, to address these evolving risks.
  • Technologically, advancements in data analytics and AI are pivotal for insurers to enhance risk assessment and claims processing, offering opportunities to adopt sophisticated modeling techniques to predict and mitigate disaster impacts, improve cost efficiency, and enhance customer service delivery.
  • Environmental factors, particularly more frequent and intense natural disasters, compel insurers to continuously update their risk models and consider environmental risks in underwriting processes. This emphasizes the need for new insurance products focused on climate resilience to attract and retain environmentally conscious policyholders.
  • Strategically, insurance companies should focus on risk management excellence by investing in advanced underwriting technologies and diversifying their reinsurance partnerships. Moreover, enhancing customer experience through quick and responsive claims processes and pursuing product innovation in the realm of disaster and climate-related insurance can drive growth and operational efficiency.
What are the opportunities for this?

What are the risks related to this?

What are the key strategic actions we could take based on this?
  • To mitigate the rising costs of natural disasters, insurers could diversify their risk management strategies by increasing reliance on reinsurance and catastrophe bonds. This would stabilize premium pricing and ensure long-term solvency, ultimately benefiting policyholders through more stable offerings.
  • Insurers could harness advanced data analytics and AI to improve catastrophe modeling, leading to better risk assessment and underwriting. This focus on technological excellence contributes to product innovation, allowing the development of specialized insurance offerings that address evolving environmental dynamics and customer needs.
  • Promote AI-driven claims processing solutions to dramatically decrease settlement times post-disaster. By enhancing customer experience, insurers would improve retention rates, build policyholder trust, and remain competitive in the customer experience landscape.
  • Strengthen public-private partnerships to bridge the catastrophe protection gap. This collaborative approach would foster regulatory compliance and produce robust, innovative disaster risk management solutions, benefiting policyholders, regulatory bodies, and investors alike.
  • Explore investment in parametric insurance products to offer more predictable and quicker payouts after natural catastrophes. This could enhance operational efficiency, provide a competitive edge, and ensure financial stability by managing liabilities effectively.
What are the potential scenarios?

What's the outcome of a Porter’s Five Forces Analysis

Underinsurance
476
%
7.3
Past year
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What is happening globally?
  • The underinsurance gap is a critical issue exacerbating financial vulnerabilities. Due to climate change, the frequency and severity of natural disasters are escalating, contributing to increased premiums that many cannot afford. This trend is intensifying as insurers face mounting challenges in accurately pricing risk.
  • In the context of rising climate risks, underinsurance is a growing problem. Insurers are struggling to provide adequate coverage, which impacts economic stability. Innovation in risk assessment and management is crucial to curb the trend of underinsurance.
  • Behavioral science can mitigate barriers to insurance uptake by addressing decision-making complexities in consumers. Simplifying policy terms and helping consumers understand insurance can potentially reduce the underinsurance trend, especially among the underserved.
  • The challenge of underinsurance is particularly pronounced in underserved markets, where mortality risks are inadequately captured by traditional models. Tailored products leveraging advanced data can bridge gaps, suggesting a shift towards more inclusive models.
  • Recent natural disasters highlight existing underinsurance concerns, worsened by the slow response from insurers. Insurers must improve claims handling and customer communication to diminish the underinsurance gap and build trust with policyholders.

What is happening in the industry?

What are some emerging use cases of this trend?

What is the impact of this on our industry?
  • Underinsurance in the insurance industry presents significant challenges and opportunities. It impacts policyholders by increasing financial vulnerability and potential dissatisfaction when claims do not cover actual losses. Improved education and clearer communication regarding policy scope and coverage limits are essential to mitigate this issue. Insurance companies must also focus on ensuring comprehensive coverage options that match clients' expectations and actual risks.
  • Regulatory bodies are increasingly scrutinizing underinsurance, leading to legal and reputational challenges for insurance companies. To navigate this, insurers must enhance their compliance procedures and transparency around coverage terms. Fines and negative publicity can arise from failing to meet regulatory standards, emphasizing the need for proactive regulatory engagement and meticulous policy management.
  • Underinsurance affects investors/shareholders by potentially harming company valuation through increased claims disputes and lower customer satisfaction. This impact necessitates stronger risk assessment and disclosure practices to reassure investors about future financial stability and adherence to regulatory requirements, thereby protecting investor interests.
  • For employees, particularly underwriters and claims adjusters, underinsurance complicates risk assessments and claims processing. There is a pressing need for ongoing training and the implementation of advanced technologies to assess risks more accurately and design better-tailored insurance solutions, ultimately improving policyholder satisfaction and employee efficiency.
  • Underinsurance exacerbates the economic risks for insurance companies by increasing liabilities in unexpected loss scenarios, thereby affecting premium pricing strategies and profitability. Insurers should adopt data-driven pricing models and continuously review and adjust premiums to reflect real risk profiles accurately, ensuring both competitive rates and adequate coverage.
  • Social factors such as demographic changes impact underinsurance trends, with aging populations and income disparities often leading to inadequate coverage. Insurers must develop targeted products and education campaigns to bridge the insurance gap for vulnerable demographics, thus enhancing market penetration and social responsibility.
  • Technological advances offer solutions to the problem of underinsurance by enabling personalized risk assessments and improved customer interactions. Insurers should invest in AI and data analytics to enhance underwriting precision and claims processing efficiency, facilitating better risk management and customer satisfaction.
  • Environmental factors, including increased natural disasters, highlight the critical need for adequate coverage and innovative insurance products that address evolving risks. Insurers must innovate climate-resilient policies and improve collaborations with regulatory bodies and communities to better manage environmental risks and protect policyholders.

What are the opportunities for this?

What are the risks related to this?

What are the key strategic actions we could take based on this?
  • Leveraging AI to enhance underwriting allows the insurance company to monitor real-time risk trends, improving the accuracy of pricing models and minimizing underinsurance gaps. This action capitalizes on technological advancements, contributing to operational efficiency and superior risk management practices, while fostering a more transparent and dependable customer experience.
  • Fostering personalized insurance solutions for underserved markets can address social and demographic shifts. By tailoring products to the specific needs of underinsured segments, companies enhance customer engagement and retention, driving product innovation and strengthening financial stability in response to changing societal demands.
  • Insurance companies can support preventative measures against potential underinsurance caused by climate change by promoting comprehensive policy review services. This proactive approach improves risk management and enhances customer confidence and retention, aligning with environmental and economic factors affecting policyholder decisions and premiums.
  • Implementing digital platforms to simplify complex policy options helps bridge the gap in insurance comprehension. This action not only enhances customer experience and satisfaction but also aligns with economic and technological trends, fostering better customer retention through informed decision-making and ease of access to insurance products.
  • Collaborating with reinsurers to create innovative risk-sharing models can mitigate the impact of underinsurance. Such partnerships enhance financial stability by reducing the burden of liabilities on individual firms, aligning with regulatory and economic factors that influence insurance operations.
  • Investing in community education initiatives about adequate insurance coverage tackles social barriers to underinsurance. By raising awareness and understanding, insurance firms improve customer experience and retention, address social challenges, and can enhance market penetration in underserved areas with culturally relevant products..

What are the potential scenarios?

What's the outcome of a Porter’s Five Forces Analysis

Parametric Insurance
68
%
3.8
Past year
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What is happening globally?
  • The parametric insurance market is experiencing robust global growth, projected to reach USD 40.6 billion by 2033, driven by its ability to provide rapid payouts and cover emerging climate risks. This growth is supported by advancements in data analytics, which improve risk assessment accuracy and processing speed.
  • Insurers are increasingly adopting parametric solutions to tackle climate-related challenges, especially in regions vulnerable to natural disasters. This approach allows for quicker financial relief post-disaster, enhancing community resilience and reducing the economic impact of events like wildfires and hurricanes.
  • Technological integration, notably AI and blockchain, is reshaping parametric insurance. AI is enhancing underwriting and claims processing, while blockchain ensures transparency. These technologies are pivotal in evolving parametric offerings to meet diverse insurance needs, from climate to economic risks.
  • Partnerships are key in expanding parametric insurance. Collaborations between global insurers, MGAs, and tech companies allow for innovative products addressing specific risks like earthquakes and weather, facilitating access to new markets.
  • In regions like the Pacific, parametric insurance is crucial for disaster management and resilience, providing rapid financial response mechanisms. This model is essential where traditional insurance solutions are insufficient due to the swift and unpredictable nature of climate impacts.

What is happening in the industry?

What are some emerging use cases of this trend?

What is the impact of this on our industry?
  • Parametric insurance is transforming the transactional environment for policyholders by offering fast and predetermined payouts during specific events, reducing the waiting times associated with traditional claims processing. This enhances customer satisfaction, thus helping in customer retention and acquisition. Regulatory bodies will need to adjust to the nuances of parametric policies, perhaps redefining criteria for coverage and claims transparency. Investors will likely perceive parametric insurance favorably due to its flexibility and potential for swift market adaptation, which can lead to higher returns. Insurers will need their employees to focus on developing and managing these innovative policies. Reinsurers might see a change in demand as parametric insurance can sometimes bypass traditional reinsurance requirements.
  • Politically, parametric insurance could prompt regulatory shifts to accommodate its distinct features, like index-based triggers, which differ from traditional loss-based claims. Economically, the growth of parametric insurance can drive stability within insurance markets by mitigating uninsured losses and encouraging economic recovery post-disasters due to its quick payout nature. Socially, as climate-related events rise in frequency, parametric insurance may become more appealing to a broader demographic, offering tailored solutions to diverse groups. Technologically, parametric insurance leverages advancements in real-time data analytics and monitoring systems, enhancing the accuracy of risk assessment and pricing while potentially reducing operational costs tied to claims processing. Environmentally, this form of insurance responds directly to the increased need to manage disaster recovery and can drive significant interest in sustainable practices, as seen in initiatives protecting ecosystems.
  • In terms of strategic objectives, parametric insurance can propel Product Innovation by encouraging the development of niche products like weather or disaster-specific policies, tapping into emerging market needs. For Risk Management and Underwriting Excellence, parametric models offer a chance to enhance accuracy with precise triggers, reducing basis risks and aligning risk pricing more closely with actual event occurrence, improving loss ratios. Customer Experience and Retention can improve, as policyholders benefit from quick, automated payouts, increasing trust and satisfaction. Operational Efficiency will likely see gains due to reduced claims handling times and costs. Moreover, Regulatory Compliance will require close collaboration with governing bodies to integrate new rules that accompany parametric models. Financial Stability and Growth will be bolstered by attracting a cautious client base with transparency and reliability promised by parametric solutions.

What are the opportunities for this?

What are the risks related to this?

What are the key strategic actions we could take based on this?
  • Explore opportunities in parametric insurance collaborations to enhance risk management for customers impacted by climate change, such as typhoon and earthquake solutions. These partnerships can help improve customer experience and retention by providing rapid payouts after disasters, thus addressing increasing environmental risks.
  • Invest in AI-driven parametric products that could advance underwriting excellence and operational efficiency. This innovation could enhance risk assessment models, improve customer engagement, and meet demand for new types of coverage, aligning with technological advancements and increasing demand for disaster recovery solutions.
  • Parametric insurance offerings for emerging risks like AI-driven job loss or gig economy uncertainties can boost product innovation. These create new revenue streams and reinforce the company's product portfolio to match changing economic and social dynamics.
  • Adopt data-driven strategies and advanced models for pricing and risk assessment in parametric insurance. This addresses the challenge of natural disasters, ensuring products remain economically competitive and maintain financial stability and growth.
  • Implement systems to integrate parametric solutions for existing policy structures, expanding market reach and improving regulatory compliance. These offerings can respond to the legal and economic landscape shifts, while providing security against environmental threats and market volatility.
  • Take advantage of partnerships with reinsurers and parametric insurance specialists to embed resilience into insurance offerings. This ensures comprehensive risk management and long-term sustainability, enhancing customer trust and operational efficiency under increasing environmental pressures.

What are the potential scenarios?

What's the outcome of a Porter’s Five Forces Analysis

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Resilient and Sustainable Supply Chains

Global shocks and rising consumer expectations are forcing retailers to rethink how products are sourced, moved, and priced. Transparency and sustainability are no longer optional — they are part of competitive positioning.

Nearshoring and supply diversification

Today’s landscape

Retailers are reducing dependency on single regions by diversifying suppliers and reshoring production. This is helping mitigate geopolitical risk and delays.

The road ahead

Supply chain resilience will become a strategic differentiator. Companies that secure diverse, local, and sustainable sources will be less vulnerable to shocks.

PESTLE: Political/Legal, Economic, Environmental

Horizon: Near- to mid-term (0–7y)

Strategic action: Build supplier networks in multiple geographies, invest in local partnerships, and adopt scenario planning for disruptions.

Sustainability transparency demanded by consumers

Today’s landscape

Customers expect visibility into where and how products are made. Regulations in Europe and the US are raising disclosure standards.

The road ahead

Sustainability data will be table stakes for brand trust. Those who fail to provide it risk both reputational and regulatory consequences.

PESTLE: Social, Political/Legal, Environmental

Horizon: Near-term (0–3y)

Strategic action: Adopt traceability tools like blockchain, publish transparent sustainability reports, and engage suppliers to meet compliance requirements.

Circular retail models

Today’s landscape

Resale, rental, and repair platforms are booming, driven by Gen Z’s preference for sustainable consumption. Major retailers are piloting secondhand marketplaces.

The road ahead

Circular models will move from niche to mainstream, influencing inventory strategies and revenue models.

PESTLE: Environmental, Social, Economic

Horizon: Mid-term (3–8y)

Strategic action: Integrate resale and rental into core business, develop take-back programs, and measure lifecycle impact for consumer transparency.

Rising trends
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Cyber Insurance
1400
%
4.8
Past year
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Oops! Something went wrong while submitting the form.
What is happening globally?
  • The rise in natural disasters is pushing global insurance premiums, especially for catastrophe coverage, to new heights. Insurers are increasingly adopting AI and data analytics to enhance predictive accuracy and financial resilience against these events, thereby improving customer experiences.
  • Insurers are turning to parametric insurance to address the expanding coverage gap, particularly for unpredictable events like tsunamis. This development may improve financial security for policyholders by offering more tailored and prompt payouts.
  • The cost of insuring against natural disasters continues to surge, with insurance carriers using advanced modeling tools, such as catastrophe bonds, to hedge risks. This trend underscores the industry's ongoing effort to maintain stability amid increasing disasters.
  • Collaboration between the public and private sectors is becoming essential to address the growing protection gap in disaster insurance. Initiatives like risk pooling and parametric solutions aim to enhance resilience against catastrophic losses.
  • The frequency and impact of natural disasters have intensified, necessitating innovative approaches to risk management. AI-powered tools are revolutionizing claims processing, enabling insurers to handle claims more efficiently and satisfy customer expectations.
  • Regulatory frameworks are evolving to support more sustainable insurance solutions as traditional methods become financially untenable. Governments and insurers are taking steps to address climate-related risks, ensuring long-term viability for both businesses and policyholders.
What is happening in the industry?

What are some emerging use cases of this trend?

You’re seeing a preview. Ready to dive deeper with our experts?
What’s hidden could shape your strategy.

AI-Driven Retail Models

AI is moving from back-office optimization to core decision-making in retail. From forecasting to automation, it is transforming how retailers operate and how consumers interact with brands.

AI-driven demand forecasting

Today’s landscape

Retailers are using AI to analyze real-time sales, weather, and social trends to predict demand more accurately. This reduces waste and improves margins.

The road ahead

Forecasting will become predictive and autonomous, adjusting production and logistics in real time.

PESTLE: Technological, Economic, Environmental

Horizon: Near- to mid-term (0–5y)

Strategic action: Deploy AI forecasting tools across supply chains, train staff to act on insights, and integrate sustainability factors into demand models.

Autonomous retail operations

Today’s landscape

Robotics and AI are automating warehouses, checkout, and last-mile delivery. Leading retailers are already testing cashierless stores and drone deliveries.

The road ahead

Autonomous operations will scale rapidly, lowering costs but raising workforce and regulatory challenges.

PESTLE: Technological, Social, Political/Legal

Horizon: Mid- to long-term (5–10y)

Strategic action: Pilot automation in logistics and in-store operations, reskill workers, and engage policymakers on labor and safety frameworks.

Generative AI in customer service

Today’s landscape

AI chatbots are evolving into digital shopping assistants, helping customers find products, compare options, and complete purchases.

The road ahead

Generative AI will redefine customer support, blending personalized recommendations with transaction support. Trust and transparency will determine adoption.

PESTLE: Technological, Social, Legal

Horizon: Near- to mid-term (0–5y)

Strategic action: Deploy generative AI carefully, train it on brand values, and ensure human-in-the-loop oversight to maintain trust.

Rising trends
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Geopolictics
1400
%
4.8
Past year
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What is happening globally?
  • The rise in natural disasters is pushing global insurance premiums, especially for catastrophe coverage, to new heights. Insurers are increasingly adopting AI and data analytics to enhance predictive accuracy and financial resilience against these events, thereby improving customer experiences.
  • Insurers are turning to parametric insurance to address the expanding coverage gap, particularly for unpredictable events like tsunamis. This development may improve financial security for policyholders by offering more tailored and prompt payouts.
  • The cost of insuring against natural disasters continues to surge, with insurance carriers using advanced modeling tools, such as catastrophe bonds, to hedge risks. This trend underscores the industry's ongoing effort to maintain stability amid increasing disasters.
  • Collaboration between the public and private sectors is becoming essential to address the growing protection gap in disaster insurance. Initiatives like risk pooling and parametric solutions aim to enhance resilience against catastrophic losses.
  • The frequency and impact of natural disasters have intensified, necessitating innovative approaches to risk management. AI-powered tools are revolutionizing claims processing, enabling insurers to handle claims more efficiently and satisfy customer expectations.
  • Regulatory frameworks are evolving to support more sustainable insurance solutions as traditional methods become financially untenable. Governments and insurers are taking steps to address climate-related risks, ensuring long-term viability for both businesses and policyholders.
What is happening in the industry?

What are some emerging use cases of this trend?

You’re seeing a preview. Ready to dive deeper with our experts?
What’s hidden could shape your strategy.