Frequently asked questions

Is Trendtracker SOC 2 certified?

Yes. Trendtracker is SOC 2 compliant with controls independently verified across the Security, Availability, and Confidentiality trust service criteria. The report is available to qualified prospects under NDA, contact us at dpo@trensition.eu to request it.

Where is data stored and processed?

All processing and storage takes place within the European Union, in Google Cloud's Belgium region. No data is processed or stored outside the EU.

Does Trendtracker use customer data to train AI models?

No. Customer queries and inputs are processed to deliver answers within the platform butthey are never used to train any model. All AI capabilities operate under strict contractual data protection obligations with our technology partners.

What encryption standards do you use?

Data in transit is encrypted via TLS 1.2 or higher. Data at rest is encrypted using AES-256.

How does Trendtracker manage data protection across technology partners?

All third-party technology partners involved in delivering the Trendtracker platform are bound by Data Processing Agreements consistent with GDPR Art. 28. Partner selection is subject to security review, and data protection obligations are maintained contractually across the full delivery chain. A full sub-processor list is available on request via dpo@trensition.eu.